PetMatchPro Support Options
Knowledge Base
Our Knowledge Base is your first stop for answers. It covers everything from installation and shortcode configuration to templates, icons, filters, analytics setup, and troubleshooting — with step-by-step guides written for shelter staff, not developers.
Browse topics or use the search bar to find what you need. We’re adding new articles regularly based on the questions we hear most.
Premium Support Options
Email Support Team
Members on the Junior or Preferred Plan can email our support team directly. Requests are handled first-come, first-served. To help us resolve your issue quickly:
- Check the Knowledge Base first — your question may already be answered.
- Have your PetMatchPro license key ready. You’ll need it to submit a request.
- Include a screenshot or screen recording. Windows Snip & Sketch or a free Loom account both work well.
- Describe the issue in detail — what you expected, what happened, and any steps to reproduce it.
Email Development Team
Members on the Preferred Plan can email our development team for advanced customization help. Requests are handled first-come, first-served. In addition to the tips above:
- Limit requests to CSS customization, custom result templates, theme template overrides, and advanced WordPress integration topics.
- Be patient — technical questions often require investigation before we can reply.
PetMatchPro Support Options
ultima modifica: 2021-06-11T09:37:11-04:00
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